Cancellation Policy

For a booking made more than 6 weeks before your holiday start date a deposit of 30% of the total rate is payable, this deposit is refundable up until 6 weeks prior to your stay. Upon payment of the deposit and subject to acceptance of the booking, the balance of the rent must be made on or by the date which is 6 weeks prior to the holiday start date. Staycaysuk will inform you of the payment date at the time of booking and remind you by email before this date. If the balance is not paid on or by the payment date Staycaysuk reserve the right to cancel the reservation & retain the deposit.

Cancellation

If you should need to cancel the booking for any reason you must notify Staycaysuk via email to jo@staycaysuk.co.uk. If you should cancel less than 6 weeks prior to your booking the deposit amount will not be returned. Once your full payment has been received your booking Staycaysuk reserve the right to keep the full balance should you wish to cancel if it is less than 6 weeks before your stay.

Should Staycaysuk be successful in re-letting the property for your rental period, upon receipt of monies for the new booking we will return the balance paid minus the deposit. Should you wish to cut short your holiday before the end of the rental period no refund shall be given for the period of time during your rental period where you do not occupy the property.