Cancellation Policy

For a booking made more than 4 weeks before your holiday start date a deposit of 30% of the total rate is payable. This deposit is non-refundable. Upon payment of the deposit and subject to acceptance of the booking the balance of the rent must be made on or by the date which is 4 weeks prior to the holiday start date. Staycaysuk will inform you of the payment date at the time of booking and remind you by email before this date. If the balance is not paid on or by the payment date you authorise Staycaysuk to debit the bank card provided for the balance on the payment date. If payment of the balance is not received by Staycaysuk on or by 3 weeks before the holiday start date Staycaysuk reserve the right to cancel the reservation & retain the deposit.

No refunds will be provided for a cancellation of the holiday after payment has been received


If you should need to cancel the booking for any reason you must notify Staycaysuk in writing via the email address stated in these Booking conditions. If you should cancel 4 weeks prior to your booking the deposit amount will not be returned. If your cancellation is less than 4 weeks to your booking Staycaysuk reserve the right to keep the full balance.

Should Staycaysuk be successful in re-letting the property for your rental period, upon receipt of monies for the new booking we will return the balance paid minus the deposit. Should you wish to cut short your holiday before the end of the rental period no refund shall be given for the period of time during your rental period where you do not occupy the property

Covid 19 Refund Policy

Bookings made after 23rd March 2020 are fully transferrable or refundable only in the event that lockdown restrictions do not enable guests to travel or stay at the property. Otherwise our standard T&C’s apply. All bookings are made and accepted in the knowledge that there may be disruption to local attractions, shops and cafe/restaurants. We cannot be held responsible for any matters outside of our control during these unprecedented times.